This privacy policy explains how we process your personal data in accordance with the GDPR (EU General Data Protection Regulation). We are committed to protecting your privacy and processing personal data responsibly and lawfully. In case of any discrepancy, the Finnish version prevails.
1. Controller
Controller: Nordic Trio Service Oy
Business ID: 3305551-8
Address: Pasilan Puistotie 8, 00240 Helsinki, Finland
Phone: +358 41 310 4675
Email: info@nt-service.fi
2. Purpose of processing personal data
We process personal data to provide and improve our moving services, customer service and other services of our business. Personal data is processed for the following purposes:
- Maintaining the customer relationship
- Preparing quotes and invoicing
- Customer service contacts and customer feedback
- Marketing and newsletters, if the customer has given consent
3. Content of the register
- Contact details (name, address, phone number, email)
- Move details (moving date, destination, special requirements)
- Customer service contacts and customer feedback
4. Retention of personal data
Personal data is retained for as long as necessary to fulfil the purposes of processing. Data is not retained longer than required by law or contractual terms.
5. Disclosure of personal data
We do not disclose personal data to external third parties without the customer’s consent, unless required by law (e.g. at the request of the authorities). However, personal data may be disclosed to service providers acting on our behalf, who process the data only on our behalf and apply appropriate data protection.
6. Rights of the data subject
- Right to access data concerning yourself
- Right to rectify incorrect data
- Right to request erasure of data that is no longer necessary
- Right to restrict processing
- Right to object to processing and right to data portability
- Right to withdraw consent to receiving marketing messages
7. Data security
We have implemented appropriate technical and organisational measures to protect personal data and prevent its unauthorised use, destruction or disclosure.
8. Right to lodge a complaint
If you are not satisfied with the way we process your data, you can lodge a complaint with the supervisory authority. In Finland, the supervisory authority is the Office of the Data Protection Ombudsman.
9. Cookies
Cookies are small text files stored in your browser. We use necessary cookies to run the website and to remember your cookie choice (nts_consent, stored for 6 months). These cannot be switched off, as the website does not work without them.
Analytics and marketing cookies (e.g. Google Analytics) and the Google Maps map are only used if you give your consent in the cookie notice. You can change or withdraw your consent at any time via the Cookie settings link at the bottom of the page. You can also delete cookies in your browser settings.
10. Changes to this privacy policy
We reserve the right to update this privacy policy as needed. All changes are published on our website and take effect immediately upon publication.
